Refund Policy

1. 7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their initial subscription purchase, provided they have not made excessive use of premium features (defined as fewer than 10 premium interactions or matches).

To request a refund under this guarantee, contact us at contact@altheadating.com within 7 days of your initial charge with the subject line "Refund Request."

2. General Refund Policy

Outside of the 7-day guarantee window:

• Monthly subscriptions: No refund for the current billing period once charged. You retain access until the end of the paid period.
• Annual subscriptions: Partial refunds may be issued for the unused portion of an annual subscription at our sole discretion, minus a processing fee of $10.
• Add-ons and one-time purchases: Non-refundable once activated or used.

3. Refund Schedule

Scenario	Refund Eligibility	Processing Time
Within 7 days of first purchase	Full refund	5–10 business days
Monthly subscription (after 7 days)	No refund	N/A
Annual subscription (after 7 days)	Pro-rated at our discretion	5–10 business days
Technical failure / Service outage	Credit or refund for downtime	5–10 business days
Fraudulent charge	Full refund	3–5 business days
Account suspended for violations	No refund	N/A

4. Technical Issues & Service Failures

If ALTHEA experiences a significant technical failure or extended outage (more than 24 consecutive hours) that prevents you from using the Service, you may be eligible for a prorated credit or refund for the affected period. Please contact us with details of the issue.

5. Unauthorized Charges

If you believe you have been charged without authorization, contact us immediately at contact@altheadating.com. We will investigate and, if confirmed as unauthorized, issue a full refund within 5 business days.

6. How to Request a Refund

To request a refund:

• Email contact@altheadating.com with subject "Refund Request"
• Include your registered email address and the date of the charge
• Briefly describe the reason for your refund request

We will respond within 2 business days. Approved refunds will be returned to the original payment method and may take 5–10 business days to appear on your statement.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in account suspension. We cooperate fully with payment processors to resolve disputes fairly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting. Your continued use of the Service constitutes acceptance of any changes.

9. Contact

For refund requests or questions: contact@altheadating.com